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Privacy notice
Privacy & Security Policy
EcoWiseX Machinery Ltd — www.ecowisex.hk
HK PDPO-aligned TLS/SSL encryption Enterprise securityThis policy explains how we collect, use, store and protect personal data in connection with our equipment rental and sales services in Hong Kong.
1) Introduction
At EcoWiseX ("EcoWiseX", "we", "our"), safeguarding your privacy and securing your data are core to our service. This policy describes our data practices in line with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. We only collect information that is relevant and necessary for operating our ecommerce platform for equipment rentals and sales.
2) Data We Collect
Identifiers & Contacts
- Name, company, role
- Email address and phone number
- Account login information
Orders & Operations
- Rental/purchase details, quotations
- Delivery or job-site information
- Support communications
Technical
- Device/browser, IP address
- Cookies and usage analytics
- Security-related logs
Payments
- Payment confirmations and status
- No full card numbers are stored by EcoWiseX
- Processed via secure third-party gateways
3) How We Use Your Information
- Process equipment rentals, sales and returns
- Coordinate delivery, servicing and site logistics
- Provide quotations, customer support and account management
- Improve website performance, features and user experience
- Prevent fraud and protect the security of our services
- Comply with Hong Kong legal and regulatory obligations
4) Data Security
We apply layered security to protect your data from unauthorized or accidental access, processing or loss:
- TLS/SSL encryption for data in transit through our website.
- Firewalls and hardened configurations on our servers.
- Monitoring and access controls to detect and prevent unauthorized access.
- Least-privilege access and staff confidentiality obligations.
- Retention minimization: we keep personal data only for as long as necessary for business or legal purposes.
This policy may be updated to reflect changes in technology, operations or regulatory guidance. Latest version applies upon publication.
5) Your Responsibilities
- Keep your login credentials confidential and use strong, unique passwords.
- Use up-to-date operating systems and security software on your devices.
- Notify us promptly if you suspect unauthorized access to your account.
6) Sharing of Personal Data
We do not sell your personal data. We may share limited data with:
- Delivery/logistics partners to fulfil orders
- Payment processors and financial institutions
- IT, hosting and infrastructure service providers
- Government and regulatory bodies when required by Hong Kong law
All partners are contractually required to uphold confidentiality and appropriate data protection measures.
7) Cookies & Tracking
EcoWiseX uses cookies to operate core site functions (e.g., authentication, cart), to remember preferences and to understand site usage. Most cookies store non-identifiable statistical data. You can disable cookies in your browser; some features may not work properly if you do.
Cookie categories (informative)
8) Your Rights (PDPO)
Subject to Hong Kong’s PDPO, you may request access to personal data we hold about you, request corrections to inaccurate information, and obtain information about our retention and security practices. We will respond according to applicable legal requirements.